INDICATE provides different products in order to better serve customer needs. Online research, Omnibus and Mystery shopping are the first three products. INDICATE is planning to launch a state-of-the-art Ad-Testing product to its portfolio, by the end of 2009.

Online research:
Thanks to our strategic online panel associates, we are considered to have the largest online panel in the Arab world. YouGov is globally one of the leading online and offline research companies, with their specialization in online and social consumer research. Our online research tools deliver fast and accurate results. In addition, implementing online research is extremely cost effective. 

Omnibus:
If you are looking for fast, reliable, and economical data, then our Omnibus service offers the appropriate tools. Our online Omnibus service is an amazing product that allows researchers to gauge public opinion quickly and accurately. It provides a route to buy research by the question, for those clients who do not need or have not budgeted for a full research project. Through this product, questions from different companies are pooled together in one survey. 

Mystery shopping:
Mystery shopping is a tool to measure the quality of retail service such as: physical evidence, customer service, and service processes. Our mystery shoppers pose as normal customers to perform specific assignments after which they provide detailed reports and feedback about their experiences. With the contribution of our dedicated research team, the reports are then analyzed and gleaned for useful information.
After beneficial information is identified, companies can use this information as a tool to continually improve the level of service they offer. Mystery shopping surveys assess:

• Customer service
• Sales techniques
• Product knowledge
• Product quality
• Adherence to policies and procedures
• Employee integrity
• Cleanliness and sanitation